Contact Information

Last updated: September 6, 2026

We’re Here to Help 🦆

Have a question about one of our treasures, an existing order, shipping, Local Pickup, or one of our store policies? We’re happy to help.

Because many of our items are one-of-a-kind, vintage, pre-loved, or unique finds, we encourage you to contact us with any questions before purchasing whenever possible.

Contact The Ugly Duckling

The Ugly Duckling
Email: lily@theuglyduckling.store
Website: theuglyduckling.store

For the quickest assistance, please include your order number when contacting us about an existing purchase.

Local Pickup

Local Pickup is available for eligible purchases by appointment only and is our only free fulfillment option.

Please do not arrive for pickup until you have received your Ready for Pickup notification. Pickup instructions will be provided with your order.

For additional information, please review our Shipping & Local Pickup Policy.

Questions Before Purchasing

We want you to love the treasure you choose. Since ALL SALES ARE FINAL, please carefully review the item's photographs, measurements, condition, description, and shipping information before completing your purchase.

If you're unsure about an item's size, condition, measurements, shipping, or other details, please email us before purchasing.

Please see our Return & Refund Policy and Terms of Service for complete purchase terms.

Privacy Requests

Questions about your personal information or requests concerning privacy rights that may be available to you can also be submitted to:

lily@theuglyduckling.store

Please see our Privacy Policy for additional information about our privacy practices and your choices.

A Little Note From Our Nest

Thank you for shopping thoughtfully, supporting secondhand treasures, and helping us give beautiful things another chapter.

The Ugly Duckling
Where Even the Forgotten Can Be Beautiful.™